FAQ

When you choose Timeless Fane, you become an important part of our value chain. Because we want your time with us to be efficient and rewarding, here are answers to some Frequently Asked Questions about our site, products and policies. If you have a question that isn’t addressed here, please contact us directly at info@timelessfane.com

WARRANTY AND REPAIR

- Does Timeless Fane offer a warranty?

For items purchased from our website, our warranty is for two years from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty. This warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself (movement, glass, case) under normal condition of use. Parts other then the above are not covered by this warranty.

To have a replacement item covered under this warranty, use our contact form on timelessfane.com and write “Warranty and Repair” in the subject line. Specify your name, address and a scan of the valid purchase proof or order number references if purchased through our website, and a detailed description of the problem at hand. Note that repair/replacements will not be processed under the warranty in the following cases:

  • Failure or damage caused by improper use or carelessness (dents, crushing, broken glass, etc.)
  • Failure or damage caused by unjustifiable repair or customization
  • Esthetical changes that occur during normal wear and tear and aging (minor scratches, alteration of the color on the case/band, peeling of the plating)
  • If no purchase proof is available
  • Battery replacement

Note that the case, dial, hands, band or other parts may be replaced with substitutes if the originals are not available. This warranty warrants that you may receive free replacement in accordance with the terms set forth herein and within the specified term, and shall not restrict any lawful right of the Customer.

For items purchased from offline stores, please send your request directly to the store. Our warranty is for one year from the date of purchase. We will replace or repair your watch if the defect is covered by the warranty. This warranty covers manufacturing defects due to faulty material or workmanship only on the watch itself (movement, glass, case) under normal condition of use. Parts other than the above are not covered by this warranty.